What building JanSamadhan taught me
JanSamadhan began as a way to make civic complaints easier to file, route, track and verify. I worked on UI/UX, gamification and warehouse flows as part of Team 404, building screens for citizens, authorities, workers and admins.
Four portals, one system
The citizen flow needed map-based reporting and clear status updates. Authorities needed dense dashboards, assignments and service-level indicators. Workers needed a mobile-first interface that would hold up on a 4G connection. I designed and coded these screens while dealing with map state updates, responsive tables, overlay stacking and mobile-browser issues.
Designing for the people doing the work
The warehouse and field-worker flows were particularly instructive. A worker may have one hand free, limited bandwidth and very little time to find the right ticket. Those constraints shaped the layout and interactions more than a desktop mockup could.
We also designed a points system that rewards verified reports and resolutions while penalizing spam. It had to support useful participation without distorting the quality of complaint data.
Where it led
Our team won the Digital Democracy domain at India Innovates 2026. Manipal University Jaipur announced that JanSamadhan was recommended for ministry evaluation and potential implementation. That is an exciting next step, though it is not a claim that the platform has been adopted by government.